Self-service forms portal

Boost the customer experience and automise communication

Case automation

Less work. More flow

Create as many forms as you want and choose which data that should be filled in by your visitors. The self-service forms portal seamlessly connects to your 20NINE account and automatically creates and sorts the cases.

Follow the cases online

Keep your customers up to date

With our self-service portal your customers can easily create cases and follow the communication and case-status online with automatic or manual messages. Your customer can easily log in with their accounts from Facebook or through a unique account with you. You can also create accounts for your customers directly from 20NINE.


Help your customers help themselves

Reduce the number of support cases by answering the most common questions directly in the portal. Publish articles in the Questions and Answers (FAQ) section of 20NINE’s self-service forms portal.